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Thank you @mslayna27 for the feedback you posted on this Moen video. If you have questions or need assistance with a Moen product, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

@@moenfaucets Thank You 😊

Hello Williamtipton1378. We are sorry to hear that your hot/cold water is "reversed" with your new Moen M-Core tub/shower mixing valve. The following link will walk you through the steps to correct this issue: solutions.moen.com/Article_Library/How_to_Reverse_Hot_and_Cold_for_a_1212_and_1213_Cartridge Should you require any additional assistance, please contact our product specialists at 1-800-289-6636. They are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Hello normferguson2769. The Moen flush mount body sprays are designed to be installed with the rough-in Moen model S1300. The Moen S1300 includes a plaster ground that is approximately 4 ½” in diameter and requires a maximum hole size of 4 5/8” in diameter.

Hello danielventura6391. Thank you for taking the time to share your experience with the installation of a new Moen 1222 Posi-Temp tub/shower cartridge. We are sorry to hear that your cartridge retainer clip fell behind the shower wall. With a deeper in-wall installation of the Moen Posi-Temp tub/shower rough-in valve, loosing your grasp on the cartridge retainer clip can result in it falling down behind the shower wall. If you are the original purchaser of the Moen Posi-Temp tub/shower product, you can contact Moen directly under the product lifetime limited warranty for free of charge replacement parts. If you need assistance with the installation or require a replacement cartridge retainer clip, you can contact Moen product specialists at 1-800-289-6636. They are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Hello katieluallen5514. We are sorry to hear of your experience with your Moen handheld unit. As the original purchaser of the Moen handheld unit, you can contact Moen directly under the product’s warranty. Our product specialist would be happy to work with you to troubleshoot the leaking and to find a satisfactory warranty resolution. Please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Hello. The solenoid may be stuck in the open position. You will press the manual flush button 3 times. If it does not flush, replace the solenoid. Since the batteries have been replaced, please make sure the battery pack has been unplugged for at least 30 seconds to reset. If you continue to have an issue, you can reach out to our Product Specialists. They can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.

Good morning. That is wonderful news! Our Product Specialists are always here to help with both replacement parts and technical assistance. We can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.

Hello @a.j.infowars7582. We would be happy to troubleshoot the issue you described. Please contact us at at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).

Hello JoseCruz-kp7ru. The hex wrench should be included with your double bar and does vary between collections. However, the 2mm hex wrench is the size that the majority of the Moen double bars use. We would suggest to contact our Support Team directly if further assistance is needed.

@@moenfaucets The towel bar was already installed when I bought the house.

Hello. We would need to get a picture of the entire towel bar to confirm the set screw size/allen wrench needed. That or you can try the 2 mm size hex wrench!

@avidworkslol Thank you for your feedback on the instructions for the Moen PosiTemp cartridge 1222. I am sorry to hear that the instructions were not clear enough for you, but I am however, happy to hear that his video was of better assistance. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Hello @thomaslinton5765. We are sorry to hear of the difficulty you are experiencing with your Moen Posi-Temp tub/shower. Based on your description, the handle is not installed properly; in the "OFF" position, the tip of the lever handle should be pointing down to the drain/floor or in the 6:00 position. From the "OFF" position, the handle should rotate counterclockwise with the 12:00 position being warm or a mix of hot and cold and the 9:00 position being full hot. The following link will assist you with the installation process: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp Should you require additional assistance, please contact us directly at 1-800-289-6636. Moen product specialists are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time. You can also use the following link to our Contact Us page to send an email: www.moen.com/customer-support/contact-us

@nathanokorn4566 Thank you for your feedback on the Moen Integrated Transfer Valve and 3-Series Trim. For further assistance with installation, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time). You can also email Moen directly through our "Contact Us" page on the Moen.com website at www.moen.com/customer-support/contact-us

@akmt123 For further assistance, please contact Moen directly at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Hello @ayosirsnow the black adapter is held onto the cartridge with a screw in the center. If you do not have the adapter shown in the video, or you need additional assistance, please contact Moen directly a t800-289-6636. We are available Monday -Friday from 8 am - 7 pm EST.

Hello akmt123. The difficulty in removing the 1224 cartridge after the cartridge nut has been removed could be caused by mineral build-up and will require more effort to remove. For additional technical or warranty assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Hello 18klan12. The loud rumble when turning to hot water is caused by mineral build-up and/or debris in the valve body. Moen recommends the valve body be cleaned and flushed out, refer to the following link: solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing If you have additional questions or need technical assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us . Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Hello jigneshngadhia. The 1222 cartridge should only be installed upside down if your hot and cold water lines are reversed; hot on the right cold on the left. Refer to the following link for additional installation instructions solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp If you have additional questions or need technical assistance, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Hello ethanmaronde712. If the mounting shank (orange pipe) is not screwed into the faucet anymore, the faucet will need to be replaced.

For additional technical or warranty assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us . Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Hello nivanfield2386. We are sorry to hear you are having difficulty installing the Moen 1222 Posi-Temp cartridge. We would recommend cleaning and flushing the valve body The following link provides additional installation instructions: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp

Hello @tohrazul. You are correct! As shown in the video, the notched side of the cartridge stem is facing the ceiling. This allows you to easily install the handle with the set screw opening facing the ceiling. After installing the handle and before turning the water back on to the shower the handle and the notched side of the stem are rotated to be facing down towards the drain. For additional information about the installation of the Moen 1222/1222B Posi-Temp cartridge: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp

Hello @danaboehler2719. The Moen 1222/1222B Posi-Temp Replacement cartridge comes with a twist tool that is used to help break the seal. After removing the cartridge retainer clip, you place the twist tool onto the stem of the installed cartridge, grasp the twist tool with your pliers and twist. The following link will allow you to view additional cartridge removal/replacement instructions and also has a video link for this task: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp

Hello. You can only set up one account and password. You can then share that information with the customer to use for future.

Hello. We would love to assist you further. Please call into our Contact Center and our Product Specialists can help. They can be reached at 1-800-289-6636 Monday through Friday from 8am-7pm EST.

@ChaloOnDaTrack I am sorry to hear you had issues with the instructions. For further assistance, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

If you need warranty assistance or have any questions regarding a Moen product, please contact Moen directly at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.

Good morning. Thank you so much for your feedback. Our Product Specialists are available if ever needed in the future. They can be reached at 1-800-289-6636 Monday through Friday from 8am-7pm EST.

Hello dannysisk9458 We are very sorry to hear of the difficulty that you experienced with your Moen M-Core with transfer valve and trim kit. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen M-Core valve with transfer valve and trim kit, this product is covered under the Moen lifetime limited warranty. Our product specialists would be delighted to work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Hello Qsamquinn6427, I am sorry to hear that you were not satisfied with the supply lines included with your Moen product. Moen continues to improve our products and we are confident in the durability and longevity of our products. For pre-purchase, installation, and warranty assistance, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Hello @justhumblemeclarke7292 if you have had your product for some time, then the cartridge may be a little harder to remove. Moen would suggest purchasing the Moen cartridge puller tool 104421. Should you need further assistance, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Good afternoon. If the Moen single handle shower or tub/shower unit only rotates to go from cold to hot water, this is a 1222. If you need to troubleshoot further, please reach out to our Contact Center at 1-800-289-6636 Monday through Friday from 8am-7pm EST.

@@moenfaucets thanks so much for the quick reply.

Hello richardflaherty2373. The top Wave Sensor has an auto-safety feature that shutoff after two minutes. The water will continue to run until you wave your hand over the Wave Sensor again to turn it off. The bottom Ready Sensor will only run water when an object is within proximity of the sensor; 9" out from the sensor and 3" wide.

Hello WestChamber21. We are sorry to hear the spray wand broke for you Moen kitchen faucet. We would have been happy to assist you with a replacement spray wand. Please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Good morning. I am sorry to hear of the issue you had with removing the cartridge. Our Product Specialists are here to provide technical assistance if ever needed. They can be reached at 1-800-289-6636 Monday through Friday from 8am-7pm EST.

Exactly .. they didn’t show the part ware the damm thing doesn’t come out and your just there pissed off trying to figure it out

Hello andresnunesflores. The instructions shown for replacing the Moen 1222 cartridge is for a standard installation. You can contact Moen directly and we would be happy to assist you with additional instructions for replacing a stuck/broken 1222 cartridge.

You should have a small degree of know how when replacing these cartridges. And I’m almost sure these weren’t around 20 years ago. 15 certainly

Hello tordeanrivera7983. You can contact Moen directly if further assistance is needed with replacing the Moen 1222 cartridge in the Moen Posi-Temp valve. The Moen Posi-Temp valve was introduced in 1986 and still currently manufactured today.

Hello grotesquecat. The Moen 1222 replacement cartridge does include a twisting tool to assist with the removal of the cartridge; however, the Moen cartridge puller for the 1222 and 1225 cartridges is sold separately. The removal of the Moen 1222 cartridge can be a hard pull to remove depending on how long the cartridge has been installed and the water quality. We do appreciate your suggestion of including the puller with the Moen 1222 and will pass the information on to the appropriate department.

Hello @tbolt3000. The Moen magnetix handhelds require a separate on/off valve to be installed with them. They are designed to be installed in replace of a standard showerhead.

Hello @tbolt3000. The Moen magnetix handhelds are turned on by the on/off valve installed with the handheld unit. Depending on the valve installed would depend on how the handle operates. Moen on/off valves are usually a rotate only or a pull/lift to turn the water on.

Hello @tbolt3000. The Moen magnetix handhelds are turned on by the on/off valve installed with the handheld unit. Depending on the valve installed would depend on how the handle operates. Moen on/off valves are usually a rotate only or a pull/lift to turn the water on.

Hello mjp8494. The video is for installing the Moen Chateau remodel model tub/shower, model L2369EP after removing a 2 or 3 handle tub/shower valve. Unfortunately, we are only familiar with Moen fixtures and could not advise on the installation of a Gerber product.

Hello @TheMistashmoe, if your faucet hardware is becoming loose every 2 weeks, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Hello @BricksDesigns. If you are experiencing a problem with your Smart faucet, please contact our Smart Water Support directly at 1-844-633-8356. Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time and on Saturdays from 9:30 am - 6:00 pm Eastern Time.

Hello @shawmahawk5714 thank you for your feedback regarding the Moen installation video. If you need assistance with a Moen product, please call us at 1-800-289-6636; we are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.